Help Desk

Here's how the process works - with a few pointers thrown in too.

FAQs

Frequently Asked Questions (FAQs)

What is Geartrade?

Geartrade is where adventurists buy and sell the gear they love for the outdoors they need. Our goal is to keep outdoor gear in the outdoors. Not in the landfill. Individuals, retailers and brands come here to sell used, returned, repaired and quality outdoor gear.

I never received my verification email. How can I confirm my account?

Sometimes these emails get filtered into your junk or spam mail folder. Simply mark the email as “not spam”, so you'll receive our emails moving forward. If it's not there, send us an email, and we'll fix this for you.

How do I return an order?

We offer a generous no-questions-asked 14 day return policy.

Simply click here to initiate your return

If you don't see your item by clicking the link above, please email us directly to setup the return.

When do I get paid?

After the order has been delivered, and the return window has passed (14 days), your payment will appear in your account. From here, you can choose to be paid in store credit or via PayPal, or Venmo - whatever method you choose, at no additional cost!

You can update your preferred payment method here.

My tracking number is showing no information. Is my order lost?

It may take 24-48 hours for tracking information to appear on the carriers website. Often the package is headed to you before it receives its first scan. If tracking is unavailable after 48 hours, send us an email and we'll help you out.

I just bought an item accidentally. How can I cancel my order?

Please send us an email right away.

If we can stop the shipment before it's picked up, we can cancel the order for you. Time is of the essence, so the sooner you let us know, the better.