Buying
Consignment Selling
My Account Guide
FAQs
Frequently Asked Questions (FAQs)
What is Geartrade?
What is Geartrade?
Geartrade is where adventurists buy and sell the gear they love for the outdoors they need. Our goal is to keep outdoor gear in the outdoors. Not in the landfill. Individuals, retailers and brands come here to sell used, returned, repaired and quality outdoor gear.
I never received my verification email. How can I confirm my account?
I never received my verification email. How can I confirm my account?
Sometimes these emails get filtered into your junk or spam mail folder. Simply mark the email as “not spam”, so you'll receive our emails moving forward. If it's not there, send us an email, and we'll fix this for you.
How do I return an order?
How do I return an order?
We offer a generous no-questions-asked 14 day return policy.
You have up to 14 days to return your gear after it has been delivered. The item needs to be in the same condition we sent it to you (keep those tags on). A $9.99 fee will be deducted for the cost of the return shipping label and original shipping is not reimbursed.
Simply click here to initiate your return.
If you don't see your item by clicking the link above, please email us directly to setup the return..99
When do I get paid?
When do I get paid?
After the order has been delivered, and the return window has passed (14 days), your payment will appear in your account. From here, you can choose to be paid in store credit or via PayPal, or Venmo - whatever method you choose, at no additional cost!
You can update your preferred payment method here.
My tracking number is showing no information. Is my order lost?
My tracking number is showing no information. Is my order lost?
It may take 24-48 hours for tracking information to appear on the carriers website. Often the package is headed to you before it receives its first scan. If tracking is unavailable after 48 hours, send us an email and we'll help you out.
I just bought an item accidentally. How can I cancel my order?
I just bought an item accidentally. How can I cancel my order?
Please send us an email right away.
If we can stop the shipment before it's picked up, we can cancel the order for you. Time is of the essence, so the sooner you let us know, the better.